TERMS OF SERVICE

1. ABOUT US

This website is operated by The Paddlesport Shop, trading at Black Mountain Adventure, Aberllynfi, Brecon, Powys, LD3 0SD (“we”, “us”, “our”).

We sell stand-up paddleboarding and paddlesport equipment and related services through our website. If you have any questions, you can contact us at:

Telephone: 01497 847897
Email: info@suppaddlesportshop.co.uk

2. USING OUR WEBSITE

By accessing or using this website, you confirm that:

  • You are at least 18 years old; and
  • You are using the website for lawful purposes only.

You must not misuse this website, introduce viruses or malicious code, attempt unauthorised access, or use the website in a way that breaches any applicable laws or regulations.

We reserve the right to suspend or terminate access to the website where required to do so by law or where there has been misuse of the site.

3. OUR CONTRACT WITH YOU

When you place an order through our website, you are making an offer to purchase goods from us.

A contract between you and us will only be formed once:

  • We have accepted your order; and
  • You receive an order confirmation email.

We reserve the right to refuse or cancel an order where, for example:

  • The product is unavailable;
  • There is an obvious pricing or description error; or
  • We suspect fraudulent activity.

If we cancel your order, you will receive a full refund.

4. PRICES AND PAYMENT

All prices are shown in pounds sterling (£) and include VAT unless stated otherwise.

Delivery charges, if applicable, will be clearly shown before you complete your order.

We reserve the right to change prices at any time, but any changes will not affect orders that have already been accepted.

Payment must be made in full at the time of ordering using the payment methods made available on our website.

5. PRODUCT INFORMATION

We make every effort to ensure that product descriptions, images and prices are accurate. However:

  • Images are for illustrative purposes only;
  • Colours may vary depending on your device;
  • Minor variations may occur.

This does not affect your statutory rights if goods are faulty, misdescribed or not fit for purpose.

6. CANCELLATIONS, RETURNS AND REFUNDS

Your statutory rights

You have important legal rights as a UK consumer. Nothing in these Terms affects those rights. When you buy online, the Consumer Contracts Regulations 2013 give you a right to cancel your order and return goods even if they are not faulty; and the Consumer Rights Act 2015 gives rights if goods are faulty, not as described, or not fit for purpose. 

Right to cancel (change of mind)

You have 14 days from the day after you receive the goods to notify us that you want to cancel your order. After notifying us, you have another 14 days to return the goods to us. We must then refund you within 14 days of receiving the goods back. 

Faulty or misdescribed goods

If a product is faulty, not as described, or not fit for purpose, you can choose a repair, replacement or refund. If you reject the item as faulty within a reasonable time of delivery (typically 30 days), you’re entitled to a full refund.

How to return items

To make a return, please contact us at info@suppaddlesportshop.co.uk with your order number and the reason for return. Returned items should be in unused condition, with original packaging and proof of purchase. You are responsible for return postage unless the item is faulty.

Refunds

Refunds are issued to the original payment method. If the return is due to a fault or misdescription, we cover reasonable return costs. For change-of-mind returns, you will normally be responsible for postage.

Timing

Refunds for statutory cancellations must be issued within 14 days of receiving the returned goods. For faulty goods, refunds will be processed promptly once the return is received and inspected.

For more detail, please review our Returns Policy.

7. DELIVERY

Delivery timescales and charges are set out during the checkout process.

Any delivery dates provided are estimates only. We are not responsible for delays outside our reasonable control, but this does not affect your statutory rights.

8. OUTDOOR & WATERSPORT SAFETY DISCLAIMER

Paddleboarding and watersports involve inherent risks including drowning, injury, and exposure to weather or water conditions. You are responsible for ensuring that you:

  • are physically fit and competent to use the equipment purchased;
  • use appropriate safety gear including life jackets or buoyancy aids;
  • follow local laws, guidance from water authorities and safety guidance from the manufacturer.

We offer safety guidance and product information in good faith, but this is not a substitute for proper training or supervision.

9. INTELLECTUAL PROPERTY

All content on this website, including text, images, logos and graphics, is owned by or licensed to The SUP & Paddlesport Shop.

You may not copy, reproduce or distribute any content without our prior written consent.

10. THIRD PARTY LINKS & SERVICES

Our website may include links to third-party websites or services. These are provided for your convenience only.

We are not responsible for the content, policies or practices of third-party websites.

11. CUSTOMER CONTENT & FEEDBACK

If you submit reviews, comments or feedback:

  • You grant us permission to use them for marketing or promotional purposes;
  • You confirm that the content is accurate and lawful.

We reserve the right to remove content that is offensive, unlawful or misleading.

12. PERSONAL INFORMATION

Your personal data is handled in accordance with our Privacy Policy, which explains how we collect, use and protect your information.

13. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence;
  • Fraud or fraudulent misrepresentation; or
  • Any matter which cannot be excluded or limited under UK law.

Subject to the above, we are not liable for losses that are not reasonably foreseeable.

14. EVENTS OUTSIDE OUR CONTROL

We are not responsible for failure or delay in performing our obligations due to events beyond our reasonable control, such as extreme weather, transport disruption or supplier failure. This does not affect your statutory rights.

15. TERMINATION

We may suspend or terminate access to the website if these Terms are breached or where required by law.

Any obligations incurred before termination will continue to apply.

16. CHANGES TO THESE TERMS

We may update these Terms from time to time. The latest version will always be available on our website.

Continued use of the website after changes are published means you accept the updated Terms.

17. GOVERNING LAW

These Terms of Service are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

18. CONTACT US

If you have any questions about these Terms of Service, please contact us at:

The Paddlesport Shop
Black Mountain Adventure
Aberllynfi, Brecon, Powys, LD3 0SD

Email: info@suppaddlesportshop.co.uk
Tel: 01497 847897

Company Registration: #4659715

V.A.T Number: #647 1291 34